Question 1

What is your return policy?

Accepted Answer

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your swobitskincare/swobit!Naturally purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund the original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please email: kathyv@swobitskincare
return to:
            Swobitskincare
            Attn: Returns/Exchanges Dept
            19 Bridgeford court Roseville CA 95678
• You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy). 
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.Swobitskincare.com (http://www.swobitskincare.com/)AKA Yotha Cosmetic may be accepted for a return.  Items purchased from our website cannot be returned or exchanged at retailers that sell our product.

Please contact customer service with any questions by email at kathyv@swobitskincare.com (mailto:kathyv@swobitskincare.com)or by phone at (916-461-8321) or (331401441) (M-F 9AM-6PM EST)
Please Note:  Empty containers cannot be accepted for refund.

Question 2

Can I purchase gift cards?

Accepted Answer

Yes, we offer gift cards! Feel free to reach out to our team for any questions or assistance. We're here to help!

Question 3

Exchange Policy

Accepted Answer

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below. 
• We accept exchanges on items purchased on our website only up to 30 days after the original purchase.  
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.  
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.  
• You will be responsible for the return shipping & handling charges, which will not be refunded.  
• Ship your exchange to us via a pre-paid package:
             Swobitskincare
            Attn: Returns/Exchanges Dept
           19 Bridgeford Court Roseville CA 95678

Please contact customer service with any questions by kathyv@swobitskincare.com (mailto:kathyv@swobitskincare.com) or by phone a916-461-8321)or 3314014441 (M-F 9AM-6PM EST)
Please Note:  Empty containers cannot be accepted for an exchange.

Question 4

What should I do if I receive a damaged product?

Accepted Answer

If you receive a damaged item, please contact our customer service within 30 days for a replacement. Items will not be replaced after 30 days. If you encounter an LED light in the applicator lid that is burnt out or not working, we will replace it. Contact us at kathyv@swobitskincare.com or call 916-461-8321 or 331-401-4441 (M-F 9AM-6PM EST) for return or exchange instructions. We're here to help!

Related Products

Our Customer Services is here to
assist you.

Learn More

Bath& Body, Skincare and Wellness, Accessories
Checkout our products on Amazon USA. SWOBIT

PAY SECURELY WITH

Related Products

Our Customer Services is here to assist you. Learn More

Bath& Body, Skincare and Wellness, Accessories Checkout our products on Amazon USA. SWOBIT

PAY SECURELY WITH

Our Customer Services is here to
assist you.

Learn More

Bath& Body, Skincare and Wellness, Accessories
Checkout our products on Amazon USA. SWOBIT